Booking Conditions


These conditions are set forth to ensure clarity and mutual understanding between our valued guests and our establishment. It is important to note that these conditions apply to both VOYA S.U.R.L., operating under the trade name VOYA Boutique Hotel, and APVD B.V. for bookings made specifically via the website By making a reservation, you signify your agreement to these terms, so we kindly request you take a moment to familiarize yourself with them. Both entities are committed to delivering a top-tier experience for our guests, and by adhering to these conditions, we aim to provide seamless and memorable stays.

All bookings for VOYA Boutique Hotel made through the website are subject to these Terms and Conditions as mentioned in the Legal Notice on this website from the moment the booking request is made through the web page. The booking will be confirmed through an email sent within 24 hours of the booking request.

During the booking process, the Guest will have given his/her express acceptance of the dates, hotel, rate and change and cancellation conditions for the chosen hotel. In the 24 hours following the completion of the booking, the Guest must check the email account that he/she provided. VOYA Boutique Hotel shall not be responsible if the Guest does not receive the confirmation email due to problems in his/her email account or server.

VOYA Boutique Hotel reserves the right to prohibit changes to the titleholder for both single and group bookings, and to cancel bookings for which the titleholder has been changed without the prior and express approval of VOYA Boutique Hotel. For multiple bookings (between two and ten rooms), VOYA reserves the right to submit the booking to special payment conditions, the prior identification of guests and to cancellation.

Service voucher and delivery of travel documentation
Once the bookings are confirmed, they are guaranteed. VOYA Boutique Hotel will issue the booking confirmation with the dates that the Guest entered at the time of booking for the stay at VOYA Boutique Hotel Havana. All stays may only be enjoyed by the booking’s titleholder and his/her companions.

Changes or cancellation
The booked stay cannot be changed or canceled. If the guest needs to make a change or cancel the booking, the penalty will be 100% of the full amount of the stay, unless otherwise stated in the rate’s terms and conditions. If the guest does not show up to VOYA Boutique Hotel Havana for his/her stay on the booked days, a penalty of 100% of the full amount of the stay will be applied.

Request for modifications of the stay
If the Guest wishes to extend or shorten his/her stay in the hotel or modify the number or type of rooms, this must always be communicated to VOYA Boutique Hotel Havana by email, in order for the requested services to be managed according to the rate conditions.

If the change of dates incurs a change of rate, the rate corresponding to the dates of the stay will always be applied.

The prices stated are Public Sales Prices and include any taxes and service charges applicable at this moment. The prices related to the booking shall be stated during the booking process.

Bookings through with APVD B.V. have the option to pay with a credit card. During the booking process, you will have the option to pay with a VISA or Mastercard card. Upon completion of your payment, we will be informed that the booking has been paid and will we will confirm your booking. You will be charged the full amount of the booking immediately.

Price per night, according to the type of room and selected accommodation plan.

Any service that is not specified in addition to extras, such as accommodation tax (or any other ones, whatever their name), transfers, tips, telephone calls, laundry service, minibar, parking, etc.

Prices are only valid in writing and during the term stated therein. For justified reasons, VOYA Boutique Hotel reserves the right to modify these rates without prior notice.

Check-in and check-out times
As a general guideline and unless expressly agreed to with VOYA Boutique Hotel, the rooms may be used from 3:00 p.m. on the check-in day and must be vacated by 12:00 p.m. on the check-out day.

If the guest plans to arrive to the hotel and books dates or times different from the ones stated herein, to avoid problems and misunderstandings, it would be best to let VOYA Boutique Hotel know as soon as possible about such circumstance.

Passports, visas
All travellers without exception (children included) must have all personal and family documentation in order, whether that is a passport or national ID, according to the laws of Cuba. When required, the Guests will be responsible for obtaining visas, passports, vaccination certificates, etc. Minors (under 18 years old) must travel with their parents, legal guardians or with an adult duly authorized for those purposes, as documentation proving this could be requested by any authority. Hotel staff could request documentation identifying the adults as the parents/legal guardian or authorized parties. In case any Authority rejects a visa application for causes specific to the user, or if his/her entry into the country is rejected for not fulfilling certain requirements, or for not having the required documentation, or for not carrying such documentation with him/her, VOYA Boutique Hotel and decline all responsibility for such factors and the consumer is responsible for any expenses related thereto.

Good behaviour
The Guest pledges to use the services in a manner appropriate with the law, good morals, good customs and the public order, as well as those available in these General Terms and Conditions and the Internal Rules of VOYA Boutique Hotel Havana subject of the booking. As a result, the Guest is obligated to not use the Services for illegal purposes and/or purposes contrary to what is established in these General Terms and Conditions, that could harm the rights and/or interests of third parties or that could harm the image and reputation of VOYA Boutique Hotel.

Liability for material damage
VOYA Boutique Hotel or, when applicable, the commercial entity with which the Room Services have been contracted, will charge the guests the value of the material damage they have caused to the property or facilities by way of wilful misconduct or malice. The guest or the person responsible for the room will be charged the commercial value for the damage caused when they check out or leave the hotel.

Force Majeure
Neither VOYA S.U.R.L. (operating under the trade name VOYA Boutique Hotel) nor APVD B.V. shall be held responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services, or any other similar or dissimilar cause beyond the party’s control. No changes, cancellations and/or refunds are provided in case of any such situation.

Data Protection and Privacy

By booking with VOYA Boutique Hotel, the guest acknowledges and agrees that their personal data will be processed in accordance with the hotel’s privacy policy. Any data collected will only be used for the purpose of the booking and will not be shared with third parties for marketing purposes unless the guest provides explicit consent.

Special Requests

Any special request made by the guest will be subject to availability. VOYA Boutique Hotel will strive to satisfy such requests, but they are not guaranteed and may incur additional charges.

Children and Extra Beds

Children are welcome. Depending on their age, they might be subject to different policies and additional charges. The requirement for extra beds should be communicated at the time of booking and might be subject to additional charges.

Pet Policy

Pets are not allowed unless stated otherwise.


Any disputes arising out of the guest’s stay will be decided by the courts of the Republic of Cuba unless otherwise specified.

Amendments to these Terms and Conditions

VOYA Boutique Hotel and reserve the right to amend these Booking Conditions from time to time. Any such changes will be communicated on the website and will be applicable to bookings made after the date of modification.

Last update: April 2022.

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VOYA Privilege Members Club Conditions


  • Membership is open to any individual aged 18 and above who makes a booking through the VOYA Hotel booking page.
  • By making a booking and opting to join the “Privilege Members Club”, the member agrees to abide by these terms and conditions.


  • Enrollment into the VOYA Privilege Members Club is possible from the first booking made through the VOYA Boutique Hotel booking page.
  • Members will receive a membership number, which will be required for future bookings and availing benefits.

Membership Benefits

  • Members can avail special discounts, promotions, and offers exclusive to the Privilege Members Club as mentioned on the Privilege Members Club web page.
  • Membership benefits cannot be combined with other promotional offers unless explicitly mentioned.
  • All benefits are subject to availability.


  • VOYA Boutique Hotel reserves the right to terminate a membership if it believes the member has violated any terms or conditions, or for any other reason at its sole discretion.
  • Members can choose to terminate their membership at any time by providing written notice to [email protected].

Data Protection

  • All personal data collected will be used for the purpose of membership administration, bookings, and to communicate member offers.
  • VOYA Boutique Hotel will not share, sell, or distribute member data to third parties unless required by law.

Limitation of Liability

  • VOYA Boutique Hotel will not be liable for any indirect, special, or consequential damages, or any lost profits, arising out of or related to the membership or member’s use of the offered services.

Changes to Terms & Conditions

  • VOYA Boutique Hotel reserves the right to amend these terms and conditions without prior notice. Members will be notified of any significant changes.
  • Continuation of membership post any changes indicates acceptance of the revised terms and conditions.

Governing Law

  • These terms and conditions are governed by the laws of the Republic of Cuba. All disputes arising out of or in connection with these terms and conditions shall be resolved by the courts of the Republic of Cuba.

Contact Information

  • For any queries or concerns regarding the Privilege Members Club, members can contact the membership services department at VOYA Boutique Hotel.